Terms and Conditions

Effective Date: 05/04/2025

Welcome to Gogo App! These Terms and Conditions ("Terms") govern your access and use of our website (gogo.com.np) and mobile application operated by Gogo Mart Pvt. Ltd. ("we," "us," or "our"). By using our services, you agree to these Terms.

1. Use of Services

• You must be at least 18 years old or have parental consent to use our services.
• You agree to provide accurate and complete information when registering an account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

2. Orders and Payments

• Orders can be placed through the Gogo App or website.
• Prices of products are subject to change without notice.
• Payment must be made via accepted methods (cash on delivery, digital wallets, or online payment gateways).
• We reserve the right to cancel or refuse orders at our discretion.

3. Delivery Policy

• We deliver groceries within Kathmandu, Nepal. Delivery time may vary based on location and order volume.
• If you are unavailable at the time of delivery, we may reschedule or cancel your order.
• We are not responsible for delays due to unforeseen circumstances (e.g., traffic, weather, strikes).

4. Cancellations and Refunds

• Orders can be canceled before they are dispatched. Once dispatched, cancellations are not allowed.
• Refunds are processed in cases of incorrect or damaged items. Customers must report issues within 24 hours of delivery.

5. User Responsibilities

• You agree not to misuse our platform for fraudulent activities.
• You are responsible for maintaining the confidentiality of your account login details.
• Unauthorized reselling or redistribution of our products is prohibited.

6. Limitation of Liability

• We strive to provide the best service but do not guarantee uninterrupted or error-free service.
• We are not responsible for any indirect, incidental, or consequential damages related to the use of our services.

7. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.

8. Contact Us

For any queries regarding these Terms, contact us at:
📧 Email: contact@gogo.com.np
🌍 Website: gogo.com.np